Every CaddieBike electric bike purchase includes a 1 year warranty against manufacturing defects in materials or workmanship on its battery, controller, motor and frame. This warranty is valid for 1 year from date of purchase.
The warranty does not apply to normal wear and tear, malfunctions or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents or other improper use.
The battery warranty does not include damage from normal wear, power surges, water damage, use of improper charger, improper maintenance or other misuse.
If a component is deemed to be defective or damaged without user error or other improper use, CaddieBike will assist in replacing that part. For repairs or parts replacement under warranty, we will work with the eBike owner to find a local certified bicycle repair shop to make the necessary fix. CaddieBike will also cover the associated labor fees as long as the scope of service is agreed upon prior to the fix.
This warranty is only valid for the original owner of the CaddieBike, and is not transferable in any way. Proof of original purchase will be required with all warranty requests.
All warranty claims must be submitted using the following form.