if your bike has not shipped:
If you purchased a bike on Pre-Order and it hasn't shipped yet, you are able to cancel the order and get a full refund. If you would like to initiate a return, please request one using the form below.
if you already have your bike and would like to return it:
If you have already received your bike and it wasn't what you were expecting, you can return the bike within 30 days of receiving it for a full refund.*
Please use the form below to initiate the return process, keeping in mind:
-the bike must be free from any dirt, dust and scratches
-the bike must be in the same packaging and condition that it was received
-the bike must have less than 20 miles on the odometer
*You will be responsible for paying a $175 return shipping fee.
Before any returns are sent back, you MUST have written approval. if we receive any returns without written approval, a refund will NOT be issued.
If you have any questions regarding our Return Policy or would like to start the return process, please fill out the form below.