CaddieBike will accept the return or cancellation of an order under the following conditions:
If you purchased an eBike on Preorder and it hasn't shipped yet, you are able to cancel the order and get a full refund.
If you customized your CaddieBike you're still eligible for a return, less the cost of customization and return shipping.
If you have already received your eBike and it wasn't what you were expecting, you can return the eBike within 30 days of receiving it for a full refund.*
Please fill out the form below to initiate the return process, keeping in mind:
-the eBike must be free from any damage, dirt, dust and scratches
-the eBike must be in the same packaging and condition that it was received
-the eBike must have less than 30 miles on the odometer
*You will be responsible for paying a $150 return shipping fee.
Before any returns are sent back, you MUST have written approval. If we receive any returns without written approval, a refund will NOT be issued.