CADDIEBIKE will accept the return or cancellation of an order under the following conditions:
If you purchased a bike on Pre-Order and it hasn't shipped yet, you are able to cancel the order and get a full refund.
If you have already received your bike and it wasn't what you were expecting, you can return the bike within 30 days of receiving it for a full refund.*
Please fill out the form below to initiate the return process, keeping in mind:
-the bike must be free from any damage, dirt, dust and scratches
-the bike must be in the same packaging and condition that it was received
-the bike must have less than 30 miles on the odometer
*You will be responsible for paying a $175 return shipping fee.
Before any returns are sent back, you MUST have written approval. if we receive any returns without written approval, a refund will NOT be issued.