FREQUENTLY ASKED QUESTIONS

Our bikes are shipped with a max speed of 20MPH, which makes them a Class 2 ebike that can be ridden on the same roads and paths as conventional bikes.*

*Check local and state regulations for any restrictions.

No. Our bikes have 3 riding modes for you to choose from at any time:

Pedal only like a conventional bicycle. Pedal assist, which offers varying levels of power assistance while you pedal. Throttle only, which doesn't require any pedaling.

Many factors are involved in how far our bikes can travel on a charge, such as rider weight, terrain (hilly vs flat), weather and how much you use the throttle vs pedal assist. With the standard 14 amp battery capacity, you can typically travel 30-50 miles on a single charge. On average, you can travel 50-80 miles with the upgraded 21 amp battery.

It takes 6-8 hours to charge our standard 14 amp battery, while the upgraded 21 amp battery will take 8-10 hours to fully charge.

We believe in the quality of our bikes and offer a 2 year warranty to support this.

Please refer to our Warranty page for more details.

We offer a 30 Day Trial for bikes purchased directly from our website.


Please refer to the Return Policy and Risk Free Trial pages for complete details.

At this point we can only ship to the contiguous United States, excluding PO Boxes.

We have 2 options for assembly; we can help you find a bike shop to assemble the bike or you can assemble on your own (the bikes come 95% assembled and all the necessary tools are provided).

If you would like help finding a place to assemble you bike, please Contact Us.